Refund policy

RETURNS, EXCHANGES & REFUNDS
CUSTOM, SPECIAL ORDER, AND EMBROIDERED ITEMS: Custom, special order and custom embroidered items cannot be returned, exchanged or resized once completed. To ensure a good fit and to avoid disappointment, always use a flexible measuring tape and the instructions provided in the Boy-O-Boy Bridleworks Sizing and Measuring Guide when ordering custom, embroidered or special order items.

STOCK/READY-TO-SHIP ITEMS: while custom, special order and custom embroidered items cannot be returned, exchanged or resized once completed, ready-to-ship items in stock colors may be exchanged for store credit or for items of equal value, provided you return them in new, unused and unworn condition with all labels and packaging materials intact within 15 calendar days of receipt. After this time, ALL SALES ARE CONSIDERED FINAL.
If you choose to return a stock/ready-to-ship item, please be aware that unless your order was filled incorrectly by Boy-O-Boy Bridleworks you will be liable for postage both for the return and for shipping out the replacement.