Store Policies

Boy-O-Boy Bridleworks products are proudly cut, crafted, and finished entirely by hand in the USA. While we try hard to ensure consistency, please be aware that there will inevitably be minute variations of size and shape, even between finished items of the same type.

PAYMENT: Custom orders will not be started and standard items will not be shipped until payment in full (including shipping and handling) has been received.

RETURNS: Custom orders are not returnable, so please double check sizes, quantities, colors, fittings and other details carefully before placing orders. The only exception would be if a custom item arrives distinctly different in size, color or shape from the item ordered as the result of our mistake. In this case, we will gladly replace the item and make the situation right as soon as possible. To help avoid misunderstandings and disappointment, always measure carefully, using a flexible measuring tape and the Boy-O-Boy Bridleworks Sizing & Measuring Guide. 

Stock items may be exchanged for store credit and must be returned postmarked within 14 days of receipt, in a clean, unused condition, with all labels and packaging intact.

UNFORTUNATELY, WE CAN MAKE NO EXCEPTIONS.

Thank you for your interest in Boy-O-Boy Bridleworks! We hope you’re delighted with your purchase.